Call-center-for-the-day
I finally know how it feels to work in a call center. I am doing a part-time project with Galileo by Travelport (www.travelportgds.com) and I had to do some calls to follow up stuff for the survey that I was handling. Boy, some guys can be pretty tough! But coming from a marketing and sales background I guess I should have expected that…
I am amazed that call center agents have the patience to listen to irate customers (or do they sometimes cause them to become irate?)…but then again, they earn relatively ok money so I guess that’s what makes it bearable.
On an unrelated-related whatever note, I am trying to do a study on employee retention in call centers..what causes people to join call centers in throngs only to leave after a few months? How can HR practicioners stop such trend? (Ah, so profound! Hahaha…It’s because I am taking this subject on Managing Human Capital…So I’m like, why not do something that is big in the Phlippines? Singapore may have call centers too–and so would India, etc)–but I guess the dynamics in the Philippines would be quite different…I hope Prof appreciates it! :p)
[...] it’s time for me to catch up on my call center blog posts. I just read this one from Khristine: I am amazed that call center agents have the patience to listen to irate customers (or do they [...]
Are Call Center Agents Paid for their Patience? | Call Center Gal said this on September 2, 2008 at 9:33 pm
most people leave call centers as fast as they entered the industry coz either they found a better offer in a diff call center… or they juz realized that they want to try a diff career.. =P
hehehe…
how did your study on call center retention go?
hehe..